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  • Welcome to BT PLANET (P) LTD.
  • info@btplanet.com.np / btplanetstore12@gmail.com
  • +977 014242590/91/9823838112

FAQS

Are All Products on BT Planet New and Genuine?

Yes, we are dedicated to retailing 100% unaffected and new products.

You can email us at info@btplanet.com.np if you think a product registered on our website does not accomplish these criteria. We trust in client facilities.

How Do I Place an Order Online?

Once you have finalized the brand product you want, just track these modest steps below:

Add this brand product to your cart, click on “Add to Cart”.

Next step, go to the top right corner where you will find your product added to your cart.

Next step, you need to fill in your billing details and confirmed the shipping address, you want.

In the last, choose your best payment options before clicking the “order confirmed” button.

What is the Process of My Product Replacement or Refund?

Step 1: Make a return request by calling us, select the product you want to return on the return form that reaches your order.

Step 2: Pack Your Product: In the return conditions, pack your returning product.

Step 3: Return Your Product: If you demanded a pickup, we will interact with you to place a pickup time

Like if you selected a drop off: drop your product set at any BT Planet place and assign the shipped label involved with your package on the box (Don’t worry no delivery charges will apply)

Track My Order, How I Can do that?

Through emails or GPS tracking, we will send you regular information about your product status.

How Much is the Warranty of the Product?

You can visit our shop directly or log in to our website, to know our product warranty policy.

After the Order Placed, How Much Time its Take to Deliver the Product?

Generally, it takes 3-5 business days to get it after the order placed.

Brand Quality Checked

We providing topmost quality products and service with 100% quality checked.

Best Laptop Service

We offer excellent delivery services with Easy Return Policy....

Outstanding 24/7 Support

You have any Query? Contact Us for your any queries, we 24/7 customer support.